Return & Refund Policy
At BloomCosmeticShop, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
This policy explains exactly how to return an item, who pays for shipping, and how long refunds take. Please read the instructions below before sending anything back to us.
1. The Return Window
You have 30 calendar days from the date of delivery to request a return.
Returns requested after 30 days will not be accepted.
Items received after 45 days: May be refused or subject to a restocking fee.
2. Eligibility: What Can Be Returned?
To be eligible for a return, your item must meet the following conditions:
Condition: Unused, in the same condition that you received it, and in its original packaging.
Tags: All original tags and labels must still be attached.
Proof of Purchase: A receipt or order confirmation number is required.
Opened Items (Cosmetics):
Because we want you actually to try our products, opened cosmetic items are still eligible for a return within 30 days. Opened items qualify for a replacement or a partial refund (typically 50% of the item price), at our discretion. For hygiene and safety reasons, we cannot resell opened cosmetics, which is why a full refund is reserved for unopened items or items that arrived defective or damaged.
Non-Returnable Items:
The following items cannot be returned:
Gift cards
Downloadable software or digital products
3. How to Start a Return (Step-by-Step)
Step 1: Submit a Request
Do not send items back to the manufacturer or our office address without authorization. To start a return, please do one of the following:
Option A (Preferred): Log in to your account and select "Return Items" next to the order.
Option B: Email bloomcosmeticshop1@gmail.com with your Order Number and the reason for the return.
Step 2: Wait for Approval
Our team will review your request within 1–2 business days. If approved, we will email you a Return Merchandise Authorization (RMA) number and specific return address instructions.
Step 3: Pack and Ship
Write the RMA number clearly on the outside of the box.
Pack the item securely in its original packaging.
Ship the item to the address provided in the approval email.
Items sent back without an RMA number will be refused and returned to the sender.
4. Return Shipping Costs
If the return is due to our error (wrong item sent, item arrived damaged or defective): We will provide a prepaid shipping label. You pay $0.
If the return is due to a change of mind (wrong shade, no longer wanted): You are responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
5. Restocking Fees
Standard Returns: No restocking fee.
Opened Cosmetic Items: No restocking fee. A partial refund (typically 50%) may apply as described in Section 2.
Large Items / Freight: Not applicable to BloomCosmeticShop at this time.
6. Refunds: How and When
Once your return is received and inspected, we will send you an email to notify you that we have received your item.
Approval: If approved, your refund will be processed.
Timeline: A credit will be automatically applied to your original method of payment within 5–10 business days.
Original Shipping Costs: Original shipping charges are non-refundable, unless the return is due to our error.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have (following the steps above) and, once the return is accepted, make a separate purchase for the new item.
If you received the wrong shade or a defective item, contact us first; we'll arrange a replacement at no cost to you.
8. Damaged or Defective Items
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at bloomcosmeticshop1@gmail.com with photos of the damage. We will evaluate the issue and make it right with a full refund or replacement, and we cover return shipping.
9. Late or Missing Refunds
If you haven't received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at bloomcosmeticshop1@gmail.com.
10. European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
When the 14 days start: The period begins on the day you (or a third party you designated, other than the carrier) take physical possession of the goods. If your order is delivered in multiple shipments, it begins on the day you take possession of the last item.
How to cancel: Notify us by an unequivocal statement, for example, an email to bloomcosmeticshop1@gmail.com, before the 14-day period ends. You do not need to give a reason.
Sending the goods back: You must send the goods back within 14 days of notifying us. You bear the direct cost of return shipping.
Refunds: We will reimburse all payments received from you, including the cost of standard delivery, within 14 days of being informed of your withdrawal. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them. We issue refunds to your original payment method.
Condition of goods: You may handle the goods as you would in a shop to establish their nature, characteristics, and functioning. You are only liable for any diminished value resulting from handling beyond what is necessary.
Exceptions: The right of withdrawal does not apply to goods made to your specifications or clearly personalized, sealed goods unsuitable for return for health or hygiene reasons once unsealed, or perishable goods.
For EU/EEA consumers: This Section 10 applies in addition to the rest of this policy. Where any other section conflicts with this Section 10, this Section 10 prevails.
11. Our Risk-Free 30-Day Guarantee
Every order is covered by our Risk-Free 30-Day Guarantee:
Unopened items: Full refund within 30 days of delivery.
Opened items: Replacement or partial refund within 30 days.
Defective or damaged on arrival: Full refund or replacement, and we cover return shipping.
Change of mind (unopened): You cover return shipping.
To start a claim, email bloomcosmeticshop1@gmail.com with your order number. We respond within 1–2 business days.
This guarantee is in addition to, and does not affect, your statutory rights, including the EU 14-day cooling-off period described in Section 10.
Contact Information
For questions regarding returns, please contact us at:
Email: bloomcosmeticshop1@gmail.com
Phone: 978-243-7484
Hours: Mon–Fri, 9 am – 5 pm EST
